I hate writing bad reviews, but we chose this place due to such good reviews that I felt quite shocked and disappointed compared to our actual experience. In sum: seemingly poor communication between the management and the crew, and then results filled with nail holes, protruding nails, unfinished ends, etc.The good news is we had positive and professional interactions at the store when picking out our floor product. The process was easy and the staff supportive. They also were receptive to scheduling us quickly and at our convenience. The floor product itself seems great. However, the actual installation was a letdown.On the first day, the crew didn’t seem to know what the plan for our house was at all, such as which direction the floor boards should go, which rooms they were supposed to do, and whether the trim should be stained to match—things listed on the paperwork plan/map drawn up by the staff at the store and for which one would expect the management to prep them. Because they could not speak English (in their own words), it was hard for us to communicate the plan to them as well. For example, when I was asked unexpectedly which “molding” to use, I said, “I think the plan said stain to match.” A guy responded to me in rough English, “I recommend white because it’s easier to paint.” I said we can check with my husband. Then I was thinking, why would we want to paint the floor’s trim? Is he talking about our existing crown molding? Why is he making the recommendation instead of following the written plan? He later called my husband, and my husband said the same thing I did, and he replied something like, “No, white is better.” So the confusion and uncertainty about what the crew was supposed to do was stressful because we couldn’t tell if we were understanding each other and why they didn’t have a plan.Then the attached photos can show you the end result. The floor boards themselves looked very nice, but the trim was left with unfinished ends of exposed wood; protruding nails; ugly nail holes; hodgepodge pieces like a short piece in the middle of a long wall; roughly done corners; and just lots of dirt, debris, and glue left behind. We felt bad for the guy who did the trim because on the last day, he seemed totally abandoned by the crew and was forced to do a whole day’s labor himself. So we understood why he didn’t clean up and why he wanted to get out of there ASAP. Nevertheless, these results are bad!We contacted the management who said they’d send someone out to fix it in a few days. Well guess what—they sent the same guy! Alone! So not only was it stressful being around the guy who we said did a bad job (and he did not seem happy to be back—slamming product on the floor, throwing it out of the truck, etc.), it was also stressful wondering how’s he going to be any more skilled than he was 3 days ago? Luckily, the stained to match trim he did the second time looks a lot better, either because he did a better job or the dark color hides flaws. However, when we asked if he puts wood putty in the nail holes, he said no. (Our extended family couldn’t believe they don’t fill nail holes!). He also damaged our real crown molding in the process in multiple places and chipped the brand new floor in one place. I don’t even know if they would help us fix the crown molding, but I’m afraid to ask because they’ll probably just send the same guy and some other kind of damage will occur. If the end of the experience is “I guess we better cut our losses,” it makes you wonder if it was worth it…. Time to buy some wood putty and stain.