I recently had the pleasure of working with Floors for Living on a major Level 2 project involving the complete remodeling of the entire upstairs floors, the back staircase, and the front staircase. Let me tell you, I am beyond thrilled with how everything turned out. The whole team was just amazing, and they made sure every little detail was spot on.
We kicked off the project in phases, starting with the carpet installation. Then, we moved on to the vinyl in the art room, followed by the tile risers on the front staircase, followed by the treads. Despite the complexity of the job, the process was smooth and organized.
Customer service was exceptional throughout. David Gutierrez, the store manager, was an absolute gem! No matter the hour, he was always responsive and ready to find solutions to any challenges that came up. His dedication to making sure I was happy was truly impressive. Whenever anything needed adjustment, approval, or validation, David didn't hesitate to reach out to the District Manager, Josh Whaley, for consultation and collaboration. Josh contacted my husband to ensure things were aligned, as well. Their teamwork ensured that everything was met, done, and that we were satisfied. It's rare to find that level of commitment, and it made the whole experience stress-free because of their transparency.
The installation crews were extremely professional, respectful, and clean. They didn't hesitate to ask questions if they needed to know something or if they thought something might not appear or work correctly. We made decisions together, consulting David back and forth to ensure we were aligned. These are the attention to details and quality of service I had hoped for, and they delivered.
One of the coolest surprises was the addition of bullnose to the back stairs. They were originally designed without it, but the team went ahead and added it, and truly WOW, it really elevated the classiness of the staircase. It's those little touches that show just how creative and experienced these guys are in their crafts.
Michael, the Daltile Manager, and Jennifer N., Daltile Designer (fabulous teamwork & great style!), managed everything tip-top through video and text, without having to visit the house. They made everything perfect, proving that decisions and management can be handled virtually. They provided swift and simple opinions and solutions, removing the thinking part for me, which is a blessing. When I was too picky or needed specifics to something more in depth, David made sure to throw lifelines my way, which was refreshing to see the extended hand between companies sharing customers but trusting each other to do whatever it took to make the end great.
I also appreciated how flexible they were with product selection and working within my budget. Even though the project took longer than expected (due to my planning, the unforeseen (another) freeze, and working around Thanksgiving, and Christmas/New Year's holidays), the team was super patient and understanding with my schedule requests, making sure these factors didn't impact the quality of the work. The outcome made it all worth it, and I would do it all over again in a heartbeat.
The transparency and ability to conveniently communicate made this project pleasant and well worth the time it took to complete. If you're considering any flooring needs, I highly recommend Floors for Living. Their professionalism, expertise, and dedication to making customers happy are truly unmatched. Big shoutout to David, Josh, from Floors for Living, and Michael, and Jenn from Daltile, and the awesome crews (Alex, Carlos, and all the guys) who did the installs.
Pics shared, but note the touch up painting and such are still needed on my end, but for purpose of sharing the incredible job, went ahead and posted before we finish up minor aesthetics and bottom step tread refinish. They made this whole experience stellar, and I couldn't be happier with the results!
Response from the owner:Thank you so much for your wonderful feedback, Jennifer! It’s fantastic to hear that you’re thrilled with the results of your remodeling project. The dedication of David, Josh, Michael, and the entire team truly shines through in your experience. Attention to detail and customer satisfaction are our top priorities, and it’s great to know that was reflected in your project. We appreciate your recommendation and look forward to the opportunity to work with you again in the future! Enjoy your beautiful new floors!