We originally placed an order for our downstairs flooring project with a different Floors For Living location. Shortly after, we decided to add our stairs and upstairs flooring to the project and were directed to the Barker Cypress location since it was closer to our home.
That’s when David at the Barker Cypress store stepped in to help us …. and we are SO glad we met him & he became our point of contact.
The downstairs installation happened first, and we noticed something wasn’t right with the flooring. David immediately put the rest of the project on hold until he could identify the issue. It turned out to be a manufacturer defect in the planks.
David went above and beyond to coordinate with the manufacturer and the Floors For Living district manager to get the defective material replaced. He made sure everything was corrected and that we were fully taken care of.
When they say they guarantee their work and put customer satisfaction first, it’s not just a sales pitch. They genuinely mean it, and David backed it up with action.
Our entire house has now been completed, and my wife and I couldn’t be happier with the results. Beyond the beautiful floors, we were blown away by the level of customer service.
If you’re considering new flooring, buy with confidence from David. He truly takes his customers’ satisfaction seriously. We are so happy we chose Floors For Living, and beyond GRATEFUL that David was our sales rep.
Thanks again, David!